Process-Centric ways

Process-centric organizations; constantly strive to set new benchmarks in customer satisfaction and operational excellence.

Business Process Improvement (BPI) is a systematic approach to help any organization make significant changes in the way it does business. The organization may be a for-profit business, a non-profit organization, a government agency, or any other ongoing concern. BPI works by:

• Defining what the organization’s strategic goals and purposes are (Who are we, what do we do, and why do we do it?)
• Determining who the organization’s customers (or stakeholders) are (Who do we serve?)
• Aligning the business processes to meet the customer’s requirements (How do we do it better?)

Source: http://en.wikipedia.org/wiki/Business_process_improvement