Gartner BPM Conference: Nike and Symetra Financial Case Studies

At the recent Gartner BPM conference in San Diego, CA. Two Fillmore Technology Group customers were featured case studies having successfully implemented and executed with the Global360 BPM Suite. This includes both Nike Inc. & Symetra Financial discussing the need to automate complex manual paper-based processes and then integrating them into legacy-based mainframe and ERP applications.

Nike, Inc. is the world’s leading designer, marketer and distributor of authentic athletic footwear, apparel, equipment and accessories for a wide variety of sports and fitness activities. Nike’s BPM need grew out of running a $15B company on $500M IT infrastructure and how SAP was not able to meet the business process needs of the finance credit claims team. The net-net was an immediate competitive advantage, a six-month payback, reduction in claims and claims resolution going from 180 days to just 1-14 days. An incredible payback and story from the Just Do It Company! To hear the presentation go to an archived webinar at https://www.gotomeeting.com/register/929873847

Symetra Financial reports increased business growth, without the need for additional staff, since the implementation of Global 360’s BPM Solution. Fillmore professional services delivered a single unified view that provides key functionality, performance, intelligence and flexibility in their new account application process.

Symetra Financial is a family of companies providing retirement plans, employee benefits, annuities and life insurance through independent advisors and agents nationwide. Its insurance company subsidiaries have nearly $20 billion in assets. Typically, Symetra’s application process was a paper-based system that required staff to manually move paper throughout the organization by filing it, tracking its location, and retrieving it when requested.

With Fillmore’s implementation of Global 360’s BPM Suite, Symetra’s processes have been streamlined by eliminating the paper and automatically routing electronic documents to their staff and outside vendors. Symetra’s internal processing time has been reduced by four days, which allows the company to handle 67% more applications, as well as engage a new sales channel, both without increasing staff. Symetra also reports increased customer satisfaction because they are able to respond to customer questions in a matter of seconds.

 

Fillmore solutions provide enterprise-class software to F1000 companies that integrates business process management into legacy based applications, providing customers a single unified view that improves productivity, compliance and operational efficiencies. To learn more how Fillmore can assist your organization contact us at info@fillmoretech.com and Tel: (510) 864-0740 www.fillmoretech.com

Improving a Global Brand with People, Process & Technology- Just Do IT

Nike implemented a Business Process Management Solution (BPMS) for their Credit Finance Team from Fillmore & Global 360. They were careful to ensure that the right people and the right policies were in place prior to investing in a core technology to improve their credit claims workflow process. Broken processes at any step in the supply chain management has a material impact on the bottom line.

With executive support and a cross-functional team of experts, Nike was able realize a 6-month payback on the investment, engage customers as strategic partners in the supply chain and resolve outstanding claims from 180 days to 1-15 days. Other key best practices from Nike include:

• Consider Policy First
  • Then Process
  • Then People
  • Then Tools
• Senior Management buy-in crucial
• Eat the elephant one bite at a time
• Rent Business Process Management Experts
• Leave the Rocket Scientists at home
• Build a team you trust and have confidence in
  • Provide direction and support
  • Listen
  • Stay out of the way

To hear directly from Nike on how they improved their Finance Credit Claims with BPM view the webinar archive at https://www.gotomeeting.com/register/929873847

In addition, Sandy Kemsley from eBizQ covered the webinar in detail at http://www.ebizq.net/blogs/column2/archives/2006/10/nike_bpm_webina.php