Improving a Global Brand with People, Process & Technology- Just Do IT

Nike implemented a Business Process Management Solution (BPMS) for their Credit Finance Team from Fillmore & Global 360. They were careful to ensure that the right people and the right policies were in place prior to investing in a core technology to improve their credit claims workflow process. Broken processes at any step in the supply chain management has a material impact on the bottom line.

With executive support and a cross-functional team of experts, Nike was able realize a 6-month payback on the investment, engage customers as strategic partners in the supply chain and resolve outstanding claims from 180 days to 1-15 days. Other key best practices from Nike include:

• Consider Policy First
  • Then Process
  • Then People
  • Then Tools
• Senior Management buy-in crucial
• Eat the elephant one bite at a time
• Rent Business Process Management Experts
• Leave the Rocket Scientists at home
• Build a team you trust and have confidence in
  • Provide direction and support
  • Listen
  • Stay out of the way

To hear directly from Nike on how they improved their Finance Credit Claims with BPM view the webinar archive at https://www.gotomeeting.com/register/929873847

In addition, Sandy Kemsley from eBizQ covered the webinar in detail at http://www.ebizq.net/blogs/column2/archives/2006/10/nike_bpm_webina.php